Returns & Exchanges
At ROJA, we want you to be completely satisfied with your luxury fragrance purchase. If you are not entirely happy, we offer a 30-day return policy for products in their original, unopened packaging.
Initiate Your Request
Contact our fragrance concierge team via email with your order number and reason for return to receive a pre-paid shipping label.
Prepare the Package
Securely pack the unused item in its original box and protective sleeve to ensure it remains undamaged during transit.
Ship the Item
Affix the provided return label to your parcel and drop it off at any authorized courier location within 7 days of receiving the label.
Receive Your Refund
Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing