Frequently Asked Questions
Everything you need to know about your ROJA beauty journey.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are ROJA products cruelty-free?
Yes, we are committed to ethical beauty. ROJA does not test any of our products or ingredients on animals, and we ensure our suppliers adhere to the same standards.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
How do I know which product is right for my skin type?
Each product page includes a detailed description and 'Best For' section. You can also take our online Skin Quiz or contact our beauty consultants for personalized recommendations.